West is renowned for its world-class customer service. We know that different customers prefer to get help in different ways, so we've invested in a number of resources to provide you with easy access to the answers you need.

Free Training

West offers training seminars at West Information Centers and via the telephone, and also provides customized training opportunities. To learn more about free training programs, go to www.westlaw.com/training.

Free Reference Materials

You can view and order reference materials for both technology products and Westlaw databases at the West Reference Materials Catalog. Just click the Reference Materials tab at the top of the Sign On Westlaw page, or go to http://www.west.thomson.com/store/advsearch.asp?ProductType=refmat. You can search by key word or enter information for a specific piece, such as its title.

Free E-Newsletters

In addition to a variety of print newsletters focused on the specific interests of legal professionals, West offers free electronic newsletters delivered directly to your e-mail address. Click the Newsletters link on the West Reference Materials Catalog page or go to west.thomson.com/aboutus/newsletters/ to view the list of available newsletters. From this page, you can either view issues in PDF or HTML format or sign up to receive the newsletters via e-mail.

Online Product Tours

You can learn about westlaw.com and other products offered by West by taking a virtual tour. Go to www.westlaw.com/tours.

Free Software to Access Westlaw

Because different jobs require different methods of accessing Westlaw, we've developed Web access to Westlaw via westlaw.com, wireless access via Westlaw Wireless, and complete or integrated access via installed software. To download the Westlaw Wireless Palm query application, WestMate, WestCheck, or WestCiteLink software, or a plug-in for westlaw.com, go to www.westlaw.com/software.

Free Customer Service

West experts can answer your technical and search questions. Go to any of the following locations:

• Customer Service Web site: Click the Customer Service tab at the top of the Sign On Westlaw page, or go to www.westlaw.com/CustomerSupport.
• Customer Service e-mail address: support@west.thomson.com (Law students, please send your e-mail message to student@west.thomson.com.)
• Customer Service telephone numbers: Click the Contact Us tab or go to www.westlaw.com/contact.